Shipping and Return Policy
Shipping Information
At The Pak Mart, we strive to provide fast and reliable shipping to our valued customers. Please review the following information regarding shipping options, delivery times, and related policies:
Processing Time
Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods and Rates
We offer several shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 1-3 business days.
Shipping rates are calculated at checkout based on the weight of your order and the selected shipping method. Free shipping may be available for orders over a certain threshold, as indicated on our website.
Delivery Times
Delivery times may vary depending on your location, selected shipping method, and carrier delays. While we make every effort to ensure timely delivery of your order, we cannot guarantee specific delivery dates.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date. Please note that tracking information may take up to 24 hours to update once your order has been dispatched.
Return Policy
We want you to be completely satisfied with your purchase from The Pak Mart. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review the following guidelines:
Returns and Exchanges
- Eligible items may be returned or exchanged within 07 days of the delivery date.
- To initiate a return or exchange, please contact our customer service team at support@thepakmart.shop to obtain a return authorization.
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
- Please include a copy of your order confirmation or packing slip with your return package.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
Refunds
- Once your return is received and inspected, we will process your refund to the original method of payment.
- Please allow 3-5 business days for the refund to be reflected in your account, depending on your financial institution's processing times.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid return label and instructions for returning the item for a replacement or refund.
Final Sale Items
Please note that final sale items, including clearance or discounted items, are not eligible for returns or exchanges unless they are defective or damaged upon receipt.
Contact Us
If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us at support@thepakmall.shop. Our customer service team is here to assist you and provide any assistance you may need.
Thank you for shopping at The Pak Mart. We appreciate your business!
At The Pak Mart, we strive to provide fast and reliable shipping to our valued customers. Please review the following information regarding shipping options, delivery times, and related policies:
Processing Time
Orders are typically processed and shipped within 1-3 business days of purchase. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Methods and Rates
We offer several shipping options to accommodate your needs:
- Standard Shipping: Estimated delivery within 3-7 business days.
- Expedited Shipping: Estimated delivery within 1-3 business days.
Shipping rates are calculated at checkout based on the weight of your order and the selected shipping method. Free shipping may be available for orders over a certain threshold, as indicated on our website.
Delivery Times
Delivery times may vary depending on your location, selected shipping method, and carrier delays. While we make every effort to ensure timely delivery of your order, we cannot guarantee specific delivery dates.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date. Please note that tracking information may take up to 24 hours to update once your order has been dispatched.
Return Policy
We want you to be completely satisfied with your purchase from The Pak Mart. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Please review the following guidelines:
Returns and Exchanges
- Eligible items may be returned or exchanged within 07 days of the delivery date.
- To initiate a return or exchange, please contact our customer service team at support@thepakmart.shop to obtain a return authorization.
- Returned items must be in their original condition, unworn, unwashed, and with all tags attached.
- Please include a copy of your order confirmation or packing slip with your return package.
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
Refunds
- Once your return is received and inspected, we will process your refund to the original method of payment.
- Please allow 3-5 business days for the refund to be reflected in your account, depending on your financial institution's processing times.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid return label and instructions for returning the item for a replacement or refund.
Final Sale Items
Please note that final sale items, including clearance or discounted items, are not eligible for returns or exchanges unless they are defective or damaged upon receipt.
Contact Us
If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us at support@thepakmall.shop. Our customer service team is here to assist you and provide any assistance you may need.
Thank you for shopping at The Pak Mart. We appreciate your business!